Accounts & Billing

How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to MyAccount. This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs. What you’…

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.   Your billing period begins on your anniversary date When your first…

How to update your payment details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Change your Broadband account password in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. If you've forgotten your password, please see How to retrieve a forgotten password.  

Additional Westnet Email Addresses

If you've never logged into MyAccount before, please see An Introduction to MyAccount.   How to add a Westnet email address Broadband customers may have up to 9 additional Westnet mailboxes at no extra cost (NBN™ services may allow up…

Set up email forwarding in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Checking your Call History in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Westnet invoice explainer

Invoice Summary The first page of your invoice contains a summary of your charges and several other key elements.