Manage my services

Checking your Call History in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Checking your data usage in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Relocations FAQ

When you move, we can help you relocate your Westnet services to your new address.  

Changing your broadband plan in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Please note

Rescheduling your NBN connection in MyAccount

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband order, you'll need to contact us to reschedule. If you've never logged into MyAccount before, please see An Introduction to…

Changing your internet plan in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Please note

Rescheduling your NBN connection in MyAccount

This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband order, you'll need to contact us to reschedule. If you've never logged into MyAccount before, please see An Introduction to…

Lodge a relocation in MyAccount

Currently, only NBN broadband services may be relocated in MyAccount. If you have another type of broadband service, please call us on 1300 899 368 to lodge a relocation.

Changing your mobile plan in MyAccount

Please note Your plan change will occur at the beginning of your next billing period. If you submit a plan change when your next billing period begins in less than 7 days, your plan change will occur at the beginning of your following…

Using Connection Manager in MyAccount

This feature is only available for our on-net ADSL2+ broadband services. If you've never logged into MyAccount before, please see An Introduction to MyAccount.