Payments and Invoices

Understanding your invoice

You can download your invoices from MyAccount. If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.   Your billing period begins on your anniversary date When your first…

How to update your payment details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

How to pay an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Customers with a failed direct debit please note: payment will be automatically re-attempted one time. It may take up to 3 business days for this…

How to pay or extend an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Understanding your invoice

You can download your invoices from MyAccount. If you've never logged in to MyAccount before, please see An Introduction to MyAccount.