Safety & Security

Fraud Assistance

Fraud We take fraud seriously at Westnet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by…

Phone numbers we use to call our customers

We usually use these numbers to call our customers: (08) 6263 6363 (08) 6263 6362 (08) 9216 2559 We may use other numbers to call you. While these calls may not come from one of our listed numbers, you will never be asked to provide any…

Natural Disaster Support

Westnet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Assistance for those facing domestic or family violence

If you’re experiencing domestic or family violence, we’re here to help. We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

Westnet Password Policy

Your Westnet password is used to log in to your MyAccount or Webmail, verify your identity and authenticate your internet services. Each Westnet internet service and email address has its own password.  

How to forward an email as an attachment

This article will show you how to forward an email as an attachment, which is required when reporting scam, hoax or phishing emails to [email protected] See our Scams and Hoaxes article for more information. Note: If your email…

Scams and Hoaxes

Scammers use a wide variety of methods to impersonate legitimate businesses and organisations personal and private information. Known as phishing, these scam websites, emails and text messages can be difficult to spot. Try to look out for…