Safety & Security

Security information

From time to time, Westnet may contact you for marketing or servicing reasons. Westnet will never call you and ask for your passcode or password.

Multi-Factor Authentication at Westnet

When you contact us or log in to MyAccount, you may be prompted to provide a One-Time Passcode in addition to the usual ID check or login details. This is part of a security process called Multi-Factor Authentication and has been…

Parental safety advice

This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…

Fraud Assistance

Fraud We take fraud seriously at Westnet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by…

Phone numbers we use to call our customers

Please see Westnet phone numbers and email addresses.

Natural Disaster Support

Westnet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Assistance for those facing domestic or family violence

If you’re experiencing domestic or family violence, we’re here to help. We understand that having access to communications can be vital for those who are experiencing or have been impacted by domestic or family violence. You can talk to…

Unwanted Phone Calls

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…

Westnet Password Policy

Your Westnet password is used to log in to your MyAccount or Webmail, verify your identity and authenticate your internet services. Each Westnet internet service and email address has its own password.  

How to forward an email as an attachment

This article will show you how to forward an email as an attachment, which is required when reporting scam, hoax or phishing emails to [email protected] See our Scams and Hoaxes article for more information. Note: If your email…