Accounts & Billing

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Checking your Call History in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Understanding your invoice

You can download your invoices from MyAccount. If you've never logged in to MyAccount before, please see An Introduction to MyAccount.

Changing contact preferences in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.   

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 1300 786 068…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

An Introduction to MyAccount

This article will explain the following basics for MyAccount, our online account management tool:

An Introduction to MyAccount

This advice covers the following basics:

How to pay an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Customers with a failed direct debit please note: payment will be automatically re-attempted one time. It may take up to 3 business days for this…