Accounts & Billing

Changing contact preferences in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.   

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible. How to close an account and/or transfer ownership of services If the account holder has passed away, please call us on 1300 786 068…

Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…

An Introduction to MyAccount

This article will explain the following basics for MyAccount, our online account management tool:

An Introduction to MyAccount

This advice covers the following basics:

How to pay an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Customers with a failed direct debit please note: payment will be automatically re-attempted one time. It may take up to 3 business days for this…

How to pay or extend an invoice in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

How to update your contact details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

How to update your contact details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. How to update your contact details For Billing contacts in particular, there is also the option to opt in to receiving paper invoices at the cost of $…

Data Packs Information

This information is not relevant to unlimited data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…