Accounts & Billing

View correspondence history in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

View correspondence history in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Set up Westnet email forwarding

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Fraud Assistance

Fraud We take fraud seriously at Westnet, and we’re committed to helping you if you suspect that you’ve been a victim of fraud. Online fraud generally involves phishing, which as an attempt to get private or personal details by…

Phone numbers we use to call our customers

Please see Westnet phone numbers and email addresses.

Natural Disaster Support

Westnet understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood. In addition to assistance offered under our Financial Hardship Policy, options available to affected…

Change your additional mailbox password in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. If you've forgotten your password, please see How to retrieve a forgotten password.  

Transfer ownership of your Westnet account

To transfer ownership of your account into someone else’s name, please call us on 1300 786 068. Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have…

Lodge a relocation in MyAccount

Currently, only NBN broadband services may be relocated in MyAccount. If you have another type of broadband service, please call us on 1300 899 368 to lodge a relocation.

Changing your mobile plan in MyAccount

Please note Your plan change will occur at the beginning of your next billing period. If you submit a plan change when your next billing period begins in less than 7 days, your plan change will occur at the beginning of your following…