All about Quota & Shaping

This information does not apply to unlimited data services.

"Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch videos) data traffic passes through your internet connection and is counted towards your monthly quota.


Data usage guide

As a general guide, 1GB of data usage will let you:

  • Receive 1000 emails
  • Surf the web for 20 hours
  • Watch 5 four minute YouTube video clips
  • Download 20 four minute music tracks
  • Download 40 photos

Your usage of each service may vary. The guide above is based on the following assumptions: Email received at 100KB per email, web browsing at 30MB per hour, YouTube 4min video clip at 24MB per clip (standard 360p quality), music downloaded at 4MB per track, photo downloads at 2MB per photo.


How can I check my quota?

You can check your quota usage in MyAccount.

MyAccount is the best way the check any of the following:

  • If your broadband plan has anytime or peak/offpeak quota
  • When the peak period is (if applicable)
  • When the offpeak period is (if applicable)
  • When your quota resets
  • Which Data Packs are available if your service has been shaped

If you can't log in to MyAccount, please give our friendly Support team a call on 1300 786 068. They can get you back on track and you can write down your MyAccount login details for future reference.


Peak/Offpeak vs. Anytime quota

If your plan has peak/offpeak quota, that means you have two separate quotas – one for a peak period and one for an offpeak period. These quotas are also shaped separately - if you use all of your Peak quota, your service will be shaped during the peak period but it will not be shaped during the offpeak period.

For this reason, you'll need to specifically buy a "Peak" Data Pack in MyAccount if you've used all of your Peak quota and want to get unshaped before your quota resets.

Plans with Anytime quota have a single quota that may be used at any time of the day or night.

Our current on-net plans (i.e. connections via our network) include anytime quota. Off-net plans (i.e. connections via our wholesaler’s network), usually include peak and offpeak quotas.


What happens if I exceed my quota?

If you exceed your quota on one of our current fixed-line broadband plans, you will not incur any excess data fees. Instead, the speed of your service will be "shaped" to a slower speed for both downloads and uploads.

This speed varies depending on your specific broadband plan. Common shaping speeds are 128kbps, 256kbps and 512kbps, although different shaping speeds may apply to other plans, particularly those on the latest NBN™ technologies.

Your internet speeds will return to normal when your quota resets. If you want to remove the shaping before your quota resets, you'll need to either buy a Data Pack or upgrade your plan through your MyAccount.


What happens to my quota if I change plans in the middle of a billing cycle?

Your quota does not reset if you change plans. Your current quota usage will be deducted from the total quota of your new plan.

You will receive the full quota for your new plan when you begin a new billing cycle.


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