Legacy Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'…

Troubleshooting Home Wireless Broadband Speed Issues

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.

Troubleshooting Home Wireless Broadband for No Connection

Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

Set up Home Wireless Broadband

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband. First, ensure you have:

Smart Modem Gateway status lights

The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.  

Connect to WiFi

Select your operating system: Windows 10 Windows 7 Mac OSX iPhone/iPad Android OS

Factors affecting Fixed Wireless broadband speed

All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Speeds and connectivity may vary according to the factors listed below. Home Wireless Broadband is suitable for: Social…

Home Wireless Broadband FAQ

Jump to a section: About Home Wireless Getting connected Using Home Wireless   About Home Wireless Broadband What is Home Wireless Broadband? Home Wireless Broadband is a Fixed Wireless broadband service powered by 4G mobile. It's a…

What to expect during a technician visit

Additional protocols during the Coronavirus COVID-19 pandemic The health and safety of our customers, staff and wholesale partners is a priority. Appointment Booking When booking your appointment, you will be asked whether you or anyone…

How to check for NBN Network Outages

Westnet relies on NBN Co’s infrastructure to deliver our NBN™ services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you. Before…