Home Wireless Broadband

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Legacy Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'…

Troubleshooting Home Wireless Broadband Speed Issues

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.

Troubleshooting Home Wireless Broadband for No Connection

Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

Set up Home Wireless Broadband

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband. First, ensure you have:

Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You…

Factors affecting Fixed Wireless broadband speed

This article will provide more information about the factors that can affect the speeds and connectivity of our Fixed Wireless broadband services.

Home Wireless Broadband FAQ

Select one of the links below to jump to a query: