HFC

VX420-G2V modem status lights

This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

Legacy Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'…

How to check for NBN Network Outages

Westnet relies on NBN Co’s infrastructure to deliver our NBN™ services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you. Before…

High speed NBN modem requirements

Our NBN Superfast & NBN Ultrafast plans are currently supplied on a “BYO modem” basis, which means that you’ll need to supply your own modem. Most modems in use today are technically capable of supporting speeds of approximately: Up…

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

NBN Setup Videos

This article will link you to setup videos for Westnet modems, which will show you how to plug in your Westnet modem for different types of NBN. To get started, select your NBN service from the list below:

How to set up file sharing on a TG-789 Broadband Gateway

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported: NTFS…

Changing the modem login password on Westnet modems

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. What is the modem login password and why should I change it? Your modem login password is used to log in to the modem's…

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

Putting Westnet Modems into Safe Mode

G.DMT ("safe mode") applies to ADSL2+ or Naked DSL services only. Alternatively, on-net customers may toggle their Connection Profile to Safe Mode in MyAccount. What is safe mode? G.DMT mode has a maximum speed limit of 8Mbps but it also…