NBN

How to Factory Reset Westnet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN…

Connecting to the NBN

This article will explain how the different NBN™ technologies may be connected to your home, including any requirements for NBN™ equipment installation or other hardware. Select one of the links below to jump to that section

Updating your Username and Password in Westnet Modem Settings

The majority of Westnet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. Westnet modems which have not been…

Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You…

NBN hardware compatibility

This article lists standard NBN hardware compatibility. For high speed NBN plans, see High speed NBN modem requirements.   Westnet supplied modems Please note: The included Netphone/NBN Phone (VoIP) service and any included calls will…

NBN Wireless Connection Box Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for NBN™ Wireless services. These lights may help you quickly check on the status of your NBN™ connection which may be useful…

Troubleshooting NBN Wireless for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Troubleshooting NBN HFC for Dropouts

Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle.

Set up NBN Wireless

Select your modem to get started.