Ultra broadband

Troubleshooting ULTRA Cable for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and allow it to reboot (wait for the modem…

Cable Gateway Pro (EPC3940L) Status Lights

This article will explain the meaning of the status lights found on the Cable Gateway Pro (EPC3940L) supplied for Westnet Cable services, which may be useful when troubleshooting.

Troubleshooting ULTRA VDSL2 for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and allow it to reboot (wait for the modem…

Troubleshooting ULTRA Cable for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. If there are no event notices, proceed to next step. Turn off your modem and leave it off for at least 10 seconds. Turn your…

Arris CM820 Cable Modem Status Lights

This article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previously supplied for Westnet Cable services. NBN™ HFC customers who signed up before 1 March 2017 may also have this model as an…

Troubleshooting ULTRA Cable for No Connection

 Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your Westnet Cable modem and ensure that it's connected correctly.

Troubleshooting ULTRA VDSL2 for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and allow it to reboot (wait for the modem…

Troubleshooting VDSL2 for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly. Setup guides are available here.  

Westnet VDSL2 FAQ

How do I know if I'm eligible for ULTRA VDSL2? You can check your service eligibility by entering your address on our website. ULTRA Broadband VDSL2 is only available within the ACT.