Set up Home Wireless Broadband

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband. First, ensure you have:

Smart Modem Gateway status lights

The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.  

Connect to WiFi

Select your operating system: Windows 10 Windows 7 Mac OSX iPhone/iPad Android OS

Factors affecting Fixed Wireless broadband speed

This article will provide more information about the factors that can affect the speeds and connectivity of our Fixed Wireless broadband services.

Home Wireless Broadband FAQ

Select one of the links below to jump to a query:

What to expect during a technician visit

Select one of the links below to jump to a query:

How to check for NBN Network Outages

Westnet relies on NBN Co’s infrastructure to deliver our NBN™ services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you. Before…

Westnet Broadband Settings

Setup guides for Westnet modems are available here. You can check which type of broadband you have by checking your address on our website. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick…

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

NBN Setup Videos

This article will link you to setup videos for Westnet modems, which will show you how to plug in your Westnet modem for different types of NBN. To get started, select your NBN service from the list below: