Broadband

How to set up file sharing on a TG-789 Broadband Gateway

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported: NTFS…

Changing the modem login password on Westnet modems

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. What is the modem login password and why should I change it? Your modem login password is used to log in to the modem's…

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

How to Factory Reset Westnet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

Westnet Broadband Settings

Setup guides for Westnet modems are available here. You can check which type of broadband you have by checking your address on our website. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick…

Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN…

Manually testing your internet speed

Manual testing can be useful for checking the speed of high capacity services such as NBN™ broadband or Cable broadband that require multiple downloads. Note: Microsoft Edge and Mac Safari browsers are not currently suitable because they…

Connecting to the NBN

This article will explain how the different NBN™ technologies may be connected to your home, including any requirements for NBN™ equipment installation or other hardware. Select one of the links below to jump to a query:

Updating your Username and Password in Westnet Modem Settings

The majority of Westnet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. Westnet modems which have not been…

Westnet Modem Resources

Please note that some resources will link you through to the website of our parent company, iiNet. If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You…