Skip to main content
Site links
Residential
Business
Customers
Sales: 13 19 17
Support: 13 22 58
Quick links
Webmail
MyAccount
MyHelp Menu
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice extension
Understand my invoice
Financial hardship
Download invoice
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Complaints
Cancel or close my account
Track my delivery
Change account ownership
Update contact preferences
Using MyAccount
Manage my services
Change my broadband plan
Move house
View broadband usage
Change my mobile plan
Reschedule an NBN appointment
View mobile usage
Safety & Security
Scams and Hoaxes
Fraud Assistance
Unwanted communication
Broadband
NBN
FTTP
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
FAQ
My connection speed is slow
My internet is dropping out
My internet is offline
Set up Westnet Modem
Wireless
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Unsure which NBN technology?
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Naked DSL
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
NBN Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make or receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Wireless bridges
Change parental PIN
Billing
Change subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email & Hosting
Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
Westnet Webmail
Webmail guides
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice extension
Understand my invoice
Financial hardship
Download invoice
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Complaints
Cancel or close my account
Track my delivery
Change account ownership
Update contact preferences
Using MyAccount
Manage my services
Change my broadband plan
Move house
View broadband usage
Change my mobile plan
Reschedule an NBN appointment
View mobile usage
Safety & Security
Scams and Hoaxes
Fraud Assistance
Unwanted communication
Broadband
NBN
FTTP
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
FAQ
My connection speed is slow
My internet is dropping out
My internet is offline
Set up Westnet Modem
Wireless
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Unsure which NBN technology?
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Naked DSL
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
NBN Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make or receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Wireless bridges
Change parental PIN
Billing
Change subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email & Hosting
Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
Westnet Webmail
Webmail guides
Connect to WiFi
Select your operating system:
Windows 10
Windows 7
Mac OSX
iPhone/iPad
Android OS
Was this information helpful?
Yes
No
Why was it not helpful?
Please select an option
It didn't solve the problem
Too complicated
Not the info I was looking for
Other
Submit
Thank you for your feedback.
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice extension
Understand my invoice
Financial hardship
Download invoice
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Complaints
Cancel or close my account
Track my delivery
Change account ownership
Update contact preferences
Using MyAccount
Manage my services
Change my broadband plan
Move house
View broadband usage
Change my mobile plan
Reschedule an NBN appointment
View mobile usage
Safety & Security
Scams and Hoaxes
Fraud Assistance
Unwanted communication
Broadband
NBN
FTTP
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
FAQ
My connection speed is slow
My internet is dropping out
My internet is offline
Set up Westnet Modem
Wireless
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
Set up Westnet Modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Unsure which NBN technology?
5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Naked DSL
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
NBN Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make or receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Wireless bridges
Change parental PIN
Billing
Change subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email & Hosting
Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
Westnet Webmail
Webmail guides