Email & Hosting

Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email settings article for help…

Set up email forwarding in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Set up Westnet email forwarding

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Email Setup in Outlook 365

Open Outlook and click File in the top left-hand corner of the screen.  

Mailbox size limit exceeded

To check your mailbox storage, log in to Westnet Webmail. Select Settings.

Email Setup in Samsung Android OS

Please note: The appearance of the default Email app may vary depending on your Samsung device and/or Android version.

Email Setup in Windows 7 Mail

This article will show you to manually set up a mailbox for your iiNet email address in Windows Live Mail for Windows 7.  

Email Setup in Outlook 2016

Open Outlook and click File in the top left-hand corner of the screen. Select Info from the left-hand list and then click Add Account.  

Updating Your Email Password

If you've recently changed your email password in MyAccount, you might find that the email address stops working in your third-party email software. This is because the settings for that email address need to be updated with the new…

Compromised Email Accounts

An email service is compromised when a third party obtains your Westnet password and uses these details to send email through the Westnet servers. These are typically spam or phishing/scam emails, which in turn generates complaints about…