Email troubleshooting

Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email settings article for help…

Mailbox size limit exceeded

To check your mailbox storage, log in to Westnet Webmail. Select Settings.

Updating Your Email Password

If you've recently changed your email password in MyAccount, you might find that the email address stops working in your third-party email software. This is because the settings for that email address need to be updated with the new…

Compromised Email Accounts

An email service is compromised when a third party obtains your Westnet password and uses these details to send email through the Westnet servers. These are typically spam or phishing/scam emails, which in turn generate complaints about…

Receiving Spam Emails

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Phishing Emails instead. Select one of the links below to jump to a query:

Cannot send email on phone or tablet

Select one of the links below to jump to a query: Westnet outgoing mail server settings for mobile devices iPhone, iPad and other iOS devices Android devices Westnet outgoing mail server settings for mobile devices Already know your way…

Cannot receive email

If you use multiple computers/devices to access your email but one of them is set to POP protocol instead of IMAP, that may be preventing your other devices from getting a copy of your emails. Refer to our email settings article for help…

Cannot send email

If the email failing to send has a large file attachment, try sending a test email with no attachments. Generally, a file attachment should not exceed 20MB in size.