High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain international destinations by default.

 

If you attempt to place a call to one of these destinations (as seen below), you will receive a recorded announcement which says "You are unable to make this call, please contact our customer service department". 
 

How can I make calls to high risk countries?

You will need to call Westnet on 1300 786 068, and once your identity has been verified over the phone we will be able to remove this feature from your account. The change will take effect within 2 business days, and then you'll be able to make calls to all international locations.
 

Current high risk call destinations

Country Code
ALGERIA +213
ASCENSION ISLAND +247
AUSTRIA SHARED COST* +43820
AUSTRIAN SERVICE +438
BENIN +229
BOLIVIA +591
BOSNIA AND HERZEGOVINA +387
CAMEROON +237
CAPE VERDE* +238
CENTRAL AFRICAN REPUBLIC +236
CHAD +235
COMORO ISLAND +269
CUBA +53
DEMOCRATIC REPUBLIC OF THE CONGO +243
DIEGO GARCIA +246
ECUADOR +593
EQUATORIAL GUINEA* +240
ESTONIA +372
GABON +241
GAMBIA +220
GUINEA +224
GUINEA BISSAU* +245
HAITI +509
HONDURAS +504
LATVIA +371
LIBERIA +231
LITHUANIA +370
MACEDONIA +389
MADAGASCAR +261
MALAWI +265
MALDIVES +960
MALI +223
MARTINIQUE* +596
MAURITANIA +222
MONACO +377
MOLDOVA +373
MOROCCO +212
NICARAGUA +505
PALESTINE +970
REPUBLIC OF THE CONGO +242
SAINT PIERRE & MIQUELON* +508
SAO TOME & PRINCIPE* +239
SATELLITE SYSTEM +882
SATELLITE881 +881
SENEGAL +221
SERBIA +381
SEYCHELLES +248
SIERRA LEONE +232
SOMALIA +252
SURINAME* +597
TIMOR-LESTE* +670
TUNISIA +216
UGANDA +256
UK SHARED COST*

+44844

+44845

UK SPECIAL*

+4474172

+4474184

+44745222

USA HIGH COST* +1712432
WALLIS & FUTANA* +681
ZAMBIA +260
ZIMBABWE

+263

 *Call Blocking to these countries cannot be removed.


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