An Introduction to MyAccount

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This article will explain the following basics for MyAccount, our online account management tool:

  • Logging in to MyAccount
  • How to navigate the MyAccount layout

Logging in to MyAccount

  1. Go to https://myaccount3.westnet.com.au/. Alternatively, use the login button in the top menu bar on our website.
     
  2. Log in with the username and password for your Westnet broadband service.
     
  3. You can retrieve forgotten passwords at https://westnet.com.au/password.
     
  4. If all else fails and you can't log in, please contact us. After confirming your identity, we can help you access your account.

 

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 - Account overview

 

Account overview example

This is a fixed section that lists the following information:

Information Useful for
Primary contact name Confirming the account holder (bill receiver)
Broadband username Logging into MyAccount and Webmail
Customer ID Reference number when contacting us
Amount owing Checking if any money is owed on the account
Make a Payment shortcut

 

Section 2 - Service management

 

Service management example

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of MyAccount after logging in.

Additional options will display depending on which type of service is selected:

Service type Addtional options Useful for
 Broadband  Dashboard  Quick overview of plan
 Check current data usage (simple)
 Check when usage resets
 Add a Data pack
 Check usage  Check current data usage (detailed)
 Check when usage resets
 Check data usage history
 Add a Data Pack
 Change plan  Check current plan details
 Change broadband plan
 Moving Home  Lodge a relocation for your Westnet services
 Settings  Toggle Port Blocking
 Phone  Dashboard  Quick overview of plan
 Check current call usage (simple)
 Call History  Check current call usage (detailed)
 Check call usage history
 Manage Call Packs  Add or remove call packs
 Settings  Toggle Calling Line ID Blocking
 Toggle Call Barring options
 Toggle Call Forwarding/Diverting options
 Fetch  Add Fetch Multiroom  Purchase an additional Mini set top box
 Upgrade to Mighty  Upgrade from a Mini to a Mighty set top box

 

Section 3 - Account management

 

Account management example

This is a fixed section that gives you the following options:

Option Useful for
 About Me  Check current contact details
 Update contact details
 Add, edit or remove additional contacts
 Change account password
 Change contact preferences (e.g. newsletter subscriptions)
 Invoices  Check invoice history
 Payment Details  Check current payment details (partially censored)
 Update payment details
 Change the bill receiver
 Notifications  Check history of account notifications
 Manage Email  Manage mailbox settings
 Add or remove a mailbox

 

Section 4 - Logout button

 

Logout button example

Use this button to log out after using MyAccount. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.


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