An Introduction to MyAccount
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
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This article will explain the following basics for MyAccount, our online account management tool:
- Logging in to MyAccount
- How to navigate the MyAccount layout
Logging in to MyAccount
- Go to https://myaccount3.westnet.com.au/. Alternatively, use the login button in the top menu bar on our website.
- Log in with the username and password for your Westnet broadband service.
- You can retrieve forgotten passwords at https://westnet.com.au/password.
- If all else fails and you can't log in, please contact us. After confirming your identity, we can help you access your account.
How to navigate the layout
After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.
Section 1 - Account overview
This is a fixed section that lists the following information:
|Primary contact name||Confirming the account holder (bill receiver)|
|Broadband username||Logging into MyAccount and Webmail|
|Customer ID||Reference number when contacting us|
|Amount owing||Checking if any money is owed on the account
Make a Payment shortcut
Section 2 - Service management
This section has a drop-down menu that you can use to select which service to manage.
This selection is also displayed in the main window of MyAccount after logging in.
Additional options will display depending on which type of service is selected:
|Service type||Addtional options||Useful for|
|Broadband||Dashboard|| Quick overview of plan
Check current data usage (simple)
Check when usage resets
Add a Data pack
|Check usage|| Check current data usage (detailed)
Check when usage resets
Check data usage history
Add a Data Pack
|Change plan|| Check current plan details
Change broadband plan
|Moving Home||Lodge a relocation for your Westnet services|
|Settings||Toggle Port Blocking|
|Phone||Dashboard|| Quick overview of plan
Check current call usage (simple)
|Call History|| Check current call usage (detailed)
Check call usage history
|Manage Call Packs||Add or remove call packs|
|Settings|| Toggle Calling Line ID Blocking
Toggle Call Barring options
Toggle Call Forwarding/Diverting options
|Fetch||Add Fetch Multiroom||Purchase an additional Mini set top box|
|Upgrade to Mighty||Upgrade from a Mini to a Mighty set top box|
Section 3 - Account management
This is a fixed section that gives you the following options:
|About Me|| Check current contact details
Update contact details
Add, edit or remove additional contacts
Change account password
Change contact preferences (e.g. newsletter subscriptions)
|Invoices||Check invoice history|
|Payment Details|| Check current payment details (partially censored)
Update payment details
Change the bill receiver
|Notifications||Check history of account notifications|
|Manage Email|| Manage mailbox settings
Add or remove a mailbox
Section 4 - Logout button
Use this button to log out after using MyAccount. Logging out is especially important on public or shared computers.
The Logout button is also present in the top right-hand corner of the page.