Rescheduling your NBN connection in MyAccount

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This will allow us to provide information that's relevant to your services.

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This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband order, you'll need to contact us to reschedule.

If you've never logged into MyAccount before, please see An Introduction to MyAccount.

  1. Log in to MyAccount and select your NBN service.
     
     
    MyAccount screenshot

     
  2. If your NBN order is in progress, you'll see the order tracker on the Dashboard. Under your Installation details, select request to reschedule.
     
     
    MyAccount screenshot

     
  3. Choose from the list of available appointments and select Reschedule Appointment.
     
     
    MyAccount screenshot

     
  4. Once your appointment has been successfully rescheduled, you'll receive an email and/or SMS from us to confirm.

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