Checking your Call History in MyAccount

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If you've never logged into MyAccount before, please see An Introduction to MyAccount.

Basic call tracker (current billing period only)

  1. Log in to MyAccount and view the Dashboard.
     
  2. Check the Call tracker information in the panel for the phone service.
     
    Dashboard check screenshot

     
  3. If you’re not seeing a specific panel, make sure it is turned ON by clicking Customise Dashboard Panels at the bottom of the page.
     

Detailed Call history

  1. Log in to MyAccount and click My Products*, then select your service type:

    - For mobile phone services, select Mobile.
    - For all other phone services including Home Phone (landline), Netphone (VoIP) and Fibre Phone, select Phone.
     
    *If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. If you have more than one phone number, select the number from the drop-down menu on the right side of the header bar.
     
  3. Select View call history from the left-hand column. By default, this page will show your call records for the current billing period.
     
  4. To search for previous billing periods, click Advanced Search.
     
  5. Use this page to choose the dates or specific invoice you’d like to see the call history for, and then hit Search.
     
  6. Your search results will show the category, date/time, cost and duration of each call/SMS as well as the receiving number (“To”) and the invoice it was billed on.
     
  7. You can used the arrow icons at the top of the list to rearrange the results.
     
    Detailed call usage screenshot

     
  8. At the bottom of the list of search results you’ll find a subtotal as well as a Download CSV button which you can use to save your call records as a Comma-separated Value file (best opened with Microsoft Excel).
     
    Download CSV button example

 

 


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