How to pay or extend an invoice in MyAccount

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If you've never logged into MyAccount before, please see An Introduction to MyAccount.

How to pay an invoice

  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
     
     
    MyAccount screenshot

     
  3. You’ll see a summary of your Outstanding invoice(s). If you see the Status is “Scheduled”, that means that an automatic payment using your nominated payment method is already scheduled to occur in time for your due date (if you expect this scheduled payment to fail, see step 5).
     
     
    MyAccount screenshot

     
  4. However, if the Status is “Overdue”, you’ll see a Pay Now option. Click it to make a one-off payment using a credit card.
     
     
    MyAccount screenshot

     
  5. If you ever want to make an advanced payment on your account using a credit card (such as when you expect your usual payment method to fail e.g. due to an expired card) select Add credit from the Actions menu and then click Add credit to my account.
     
     
    MyAccount screenshot

     
  6. After making an advance payment, the amount paid will exist on your Westnet account as a credit note. It never expires, and will remain on your account until there have been enough charges to use it up.
     
  7. Alternatively, you can always make a secure payment using a credit card over the phone by calling us on 1300 786 068.

 

How to request an invoice extension

  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
     
  2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
     
  3. You’ll see a summary of your Outstanding invoice(s). Click Request extension next to the relevant invoice.
     
     
    MyAccount screenshot

     
  4. You’ll see a summary of the proposed invoice extension, included the extended due date. Click Confirm to lodge your request.
     
     
    MyAccount screenshot

     
  5. If your request fails or you need to make alternate arrangements, especially in situations involving Financial Hardship, please contact us.

 


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