How to update your payment details in MyAccount

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If you've never logged into MyAccount before, please see An Introduction to MyAccount.


  1. Log in to MyAccount and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
  2. Select Update payment details from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
  3. You’ll see a summary of your current payment details. For security reasons, only a partial bank account or credit card number will be shown on screen.
    MyAccount screenshot

  4. To edit these details, click Update my payment details. You can then fill out and save a set of bank account or credit card details.
    MyAccount screenshot

  5. To add a credit card, select Credit Card as the Payment Type. You'll then need to enter the Card Number, the Name on Card and then use the drop-down options to enter the Expiry date. Visa and MasterCard are accepted with no additional surcharge. Amex and Diners Club are accepted with a 3% surcharge.
    MyAccount screenshot

  6. For Direct Debit from a bank account, select Direct Debit as the Payment Type. You'll then need to enter your BSB, Account Number and the Account Name. You'll also need to tick the box to confirm you agree to the Direct Debit Authority Agreement.
    MyAccount screenshot

  7. Click the Save button to finish. The details you save will become the default payment method for your Westnet account.


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