Understanding your invoice

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

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You can download your invoices from MyAccount. If you've never logged into MyAccount before, please see An Introduction to MyAccount.

  1. Your Invoice Number and Customer Number are displayed here. You can use these as a reference if you need to contact us.
    Westnet invoice - Customer number
  2. Your Opening Balance, This Bill Amount and total Amount Due give a top line view of charges incurred and owing.
    Westnet invoice - Balance
  3. Your Payment Due Date is the date on which payment must be made.
    Note: Direct debit payments are taken on this date but may take up to 3 working days after to clear.
    Westnet invoice - Due date
  4. Your Account Summary displays a summary of the charges for each type of service you have.
    Westnet invoice - Account Summary
  5. You can see your Previous Bill amounts here for comparison.
    Westnet invoice - Previously Billed Periods
  6. You'll find How to pay information here.
    Westnet invoice - How to Pay
  7. There are handy tool tips on page 2.
    Westnet invoice - Tool tips
  8. Service Details shows a detailed breakdown of your services and charges.
    Westnet invoice - Service Details
  9. This includes the period any charges cover. Westnet services are billed monthly in advance - so a March invoice will include charges for April.
    Westnet invoice - Charges detail
  10. Any pro-rated charges are for part of the month only. For example, this can happen if you change plans partway through the month.
  11. Zero cost services like included VoIP or zero-rated mailboxes appear with no charges.
    Westnet invoice - Zero-rated service
  12. Excess usage charges such as PAYG calls will be listed in the Telephony section of your service details.


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