Phone & Mobile

NBN Phone and Netphone features guide

If you've never logged into MyAccount before, please see An Introduction to MyAccount.   Cost information Standard features are included with your VoIP service, but please note that standard call costs apply when any call forwarding…

NBN Phone for NBN HFC and FTTC Features Guide

This service does not have a voice mail feature. If you've never logged into MyAccount before, please see An Introduction to MyAccount. CLID Blocking (Silent Number) CLID Blocking (Calling Line ID Blocking), which may also be known as…

Checking your mobile usage in MyAccount

Log in to MyAccount. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

NBN Fibre Phone Features

This product is only available to select customers as of 23 August 2017. If you've never logged into MyAccount before, please see An Introduction to MyAccount. CLID Blocking CLID Blocking (Calling Line ID Blocking) blocks your phone…

NBN Fibre Phone Features

If you've never logged into MyAccount before, please see An Introduction to MyAccount. These phone services do not have a voice mail feature. CLID Blocking CLID Blocking (Calling Line ID Blocking) blocks your phone number from being…

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

Visual Voicemail for iPhones

Note: Visual Voice mail is a feature exclusive to iPhones.  

Top up your mobile prepaid balance in MyAccount

Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock…

Migrating to the Vodafone network FAQ

Select one of the links below to jump to that section

Mobile billing and payment methods

What are the available payment methods? For your convenience, Westnet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in MyAccount. Is Westnet Mobile a…