Mobile

Checking your mobile usage in MyAccount

Log in to MyAccount. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if:

Visual Voicemail for iPhones

Note: Visual Voice mail is a feature exclusive to iPhones.  

Top up your mobile prepaid balance in MyAccount

Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock…

Migrating to the Vodafone network FAQ

Select one of the links below to jump to that section

Mobile billing and payment methods

What are the available payment methods? For your convenience, Westnet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in MyAccount. Is Westnet Mobile a…

Mobile Voice Features

Please note that Premium SMS/MMS services are not available on Westnet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services. Select one of the links below to jump to that section

Mobile Voice Quick Codes (Vodafone network)

All you need to do is dial the codes on your mobile handset (as if you were making a call) and then press the “OK”, “Send” or “Yes” key. Most codes will trigger a confirmation message once accepted. Jump to a section:

Restoring service on an unsuspended iPhone

After your Westnet Mobile service is unsuspended, your iPhone may show a signal on the network but still be unable to make or receive calls.  

How to disable automatic downloads and Wi-Fi Assist on iPhone and iPad

If you’re finding some irregular download history for your Mobile service in MyAccount, automatic downloads are common causes.   Disabling Automatic Downloads on iOS Devices Note: The automatic download of the latest iOS software…