Mobile Broadband service closure FAQ

All Westnet mobile services stopped using the Optus network by 30 June 2022. This change also impacted customers on Mobile Broadband plans which used the Optus network, which were removed from sale on 13 October 2015. What happens if I…

Piix service closure FAQ

The Westnet Piix digital photo frame was discontinued on 30 June 2022 We no longer provide customer communications, technical support, or product updates for the Piix digital photo frames. We recommend moving to a supported digital photo…

Accessing WiFi Calling on your Device

This article will explain what WiFi Calling is and how you can use it with your Westnet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

Checking your mobile usage in MyAccount

Log in to MyAccount. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

What to do if your mobile number has been stolen

Someone might have stolen your mobile number if:

Visual Voicemail for iPhones

Note: Visual Voice mail is a feature exclusive to iPhones.  

Top up your mobile prepaid balance in MyAccount

Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock…

Migrating to the Vodafone network FAQ

Select one of the links below to jump to a query:

Mobile billing and payment methods

What are the available payment methods? For your convenience, Westnet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in MyAccount. Is Westnet Mobile a…

Mobile Voice Features

Please note that Premium SMS/MMS services are not available on Westnet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services. Select one of the links below to jump to a query: