NBN Phone & Netphone

NBN Phone and Netphone features guide

If you've never logged into MyAccount before, please see An Introduction to MyAccount.   Cost information Standard features are included with your VoIP service, but please note that standard call costs apply when any call forwarding…

NBN Phone for NBN HFC and FTTC Features Guide

This service does not have a voice mail feature. If you've never logged into MyAccount before, please see An Introduction to MyAccount. CLID Blocking (Silent Number) CLID Blocking (Calling Line ID Blocking), which may also be known as…

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

Troubleshooting incoming calls for NBN Phone & Netphone

Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Ensure your handset has…

Gigaset A220 Handset FAQ

What features does the Gigaset A220 offer? Brilliant HSP™ sound quality on every call, even hands-free. A loud speaker function for crystal clear hands-free talking. Up to 18 hours talk time and 200 hours standby time. Low energy…

Troubleshooting Netphone (VoIP) for Call dropouts

Please follow the steps below and proceed to next step if the issue persists.  

Troubleshooting outgoing calls for NBN Phone & Netphone

Ensure your phone service is active. You will receive an email and/or text message from us to advise when your NBN Phone or Netphone service is active.

VoIP IP Addresses for configuring firewalls

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.   IP Address Ranges…

Netphone PSTN Failover on Westnet Modems

Please note that the following Westnet modems do not support PSTN Failover: TP-Link VR1600v, TG-789 Broadband Gateway, Cable Gateway Pro, NetComm NB16WV-02, VDSL Home Gateway (Huawei HG658), Huawei HG659.   What is PSTN Failover? "PSTN…

NBN Phone for NBN HFC and FTTC Features Guide

This service does not have a voice mail feature. If you've never logged into MyAccount before, please see An Introduction to MyAccount.   CLID Blocking (Silent Number) CLID Blocking (Calling Line ID Blocking), which may also be known…