Set up NBN HFC

Select your modem to get started.

TP-Link VR1600v
TP-Link VR1600v
TG-789 Broadband Gateway TG-789 Broadband Gateway
Smart Modem Gateway Smart Modem Gateway (VX420-G2H)
VX420-G2V Modem
VX420-G2V Modem
Huawei HG659
Guides for previously sold modems

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on NBN HFC.

First, ensure you have:

  • A message from us advising you to plug in your NBN HFC equipment.
  • 2x electrical outlets near your cable wall socket.
  • An NBN Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to the NBN HFC. If your NCB is missing, please call our Provisioning Team on 1300 634 515.

  1. Connect the power cables from your NBN Connection Box and modem's Power Ports to electrical outlets.
  2. Connect the included Ethernet cable from the UNI-D1 port on your NBN Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your NBN Connection Box and modem are both on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Westnet NBN Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    TP-Link VR1600v NBN HFC plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on NBN HFC.

First, ensure you have:

  • A message from us advising you to plug in your NBN HFC equipment.
  • 2x electrical outlets near your cable wall socket.
  • An NBN Connection Box (NCB)*.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to the NBN HFC. If your NCB is missing, please call our Provisioning Team on 1300 634 515.

 

  1. Connect the power cables from your NBN Connection Box and modem's Power Ports to electrical outlets.
  2. Connect the included Ethernet cable from the UNI-D1 port on your NBN Connection Box to your modem's red WAN port.
  3. Make sure the electrical outlets for your NBN Connection Box and modem are both on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Westnet NBN Phone service, plug a compatible handset into the green Phone1 port on your modem.
    TG-789 NBN HFC plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for NBN HFC.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • 2x electrical outlets near your cable wall socket.
  • An Ethernet cable.
  • A coaxial cable.
  • An NBN Connection Box (NCB)*.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

*Is your NCB missing? An NCB should already be present if your premises has been previously connected to the NBN HFC. If your NCB is missing, please call our Provisioning Team on 1300 634 515.

  1. Connect the power cables from your NBN Connection Box and modem's Power Ports to electrical outlets.
  2. Connect the included Ethernet cable from the UNI-D1 port on your NBN Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your NBN Connection Box and modem are both on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    LED lights example
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Westnet NBN Phone service, plug a compatible handset into the green PHONE port on your modem.
    NBN HFC plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    Barcode sticker - WiFi details

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for NBN HFC.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • 2x electrical outlets near your cable wall socket.
  • An Ethernet cable.
  • A coaxial cable.
  • An NBN Connection Box (NCB).
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.

An NCB should already be present if your premises has been previously been connected to the NBN HFC. If your NCB is missing, please call our Provisioning Team on 1300 634 515.

  1. Connect the power cables from your NBN Connection Box and modem's Power ports to electrical outlets.
  2. Connect the included Ethernet cable from the UNI-D1 port on your NBN Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your NBN Connection Box and modem are both on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example - WAN connection
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Westnet NBN Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V NBN HFC plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 


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