Set up ULTRA Broadband Cable

Select your modem

Note: The CG3000 model was supplied from 29 June 2022 onwards. If you're not sure which model you have, please check your modem's barcode sticker on the base.

Cable Gateway Pro CG3000
Cable Gateway Pro (CG3000)
Cable Gateway Pro (CG2200)
Cable Gateway Pro (CG2200)
Cable Gateway Pro (EPC3940L) Cable Gateway Pro (EPC3940L)

Cable Gateway Pro (CG3000)

Follow the instructions below to set up your ULTRA Cable.

First, ensure you have:

  • Your Westnet Cable Gateway Pro modem.
  • A message from us advising you to plug in your modem.
  • An electrical outlet near your cable wall outlet.
  1. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
  2. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
    Important:
    To receive the optimal internet performance from your modem, please ensure the RF coaxial cable is tightly connected at both ends.
  3. Make sure the electrical outlet for your modem is ON.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
    Cable Gateway Pro CG3000 plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    Cable Gateway Pro CG3000 barcode sticker - WiFi details

We recommend connecting to the 5GHz WiFi (network name ending in "5G") for faster performance. See Improving WiFi Signal.

 

Cable Gateway Pro (CG2200)

Follow the instructions below to set up your ULTRA Cable.

First, ensure you have:

  • Your Westnet Cable Gateway Pro modem.
  • A message from us advising you to plug in your modem.
  • An electrical outlet near your cable wall outlet.
  1. Connect the power cables from your modem's 12V IN Port to an electrical outlet.
  2. Connect the included RF coaxial cable from the CABLE IN connector on your modem to your cable wall outlet.
    Important:
    To receive the optimal internet performance from your modem, please ensure the RF coaxial cable is tightly connected at both ends.
  3. Make sure the electrical outlet for your modem is ON.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Online light is green, you can start connecting your devices and get online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Cable Phone service, plug a compatible handset into the TEL1 port on your modem.
    CG2200 Cable plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    CG2200 barcode sticker exmaple - WiFi details

We recommend connecting to the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

Cable Gateway Pro (EPC3940L)

Follow the instructions or watch the video below to set up your ULTRA Cable.

First, ensure you have:

  • Your Westnet Cable Gateway Pro modem.
  • A message from us advising you to plug in your modem.
  • An electrical outlet near your cable wall outlet.

  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included RF coaxial cable from the CABLE connector on your modem to your cable wall outlet.
    Important:
    To receive the optimal internet performance from your modem, please ensure the RF coaxial cable is tightly connected at both ends.
  3. Make sure the electrical outlet for your modem is ON.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the ONLINE light is green, you can start connecting your devices and get online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow ETHERNET ports on your modem.
  7. If you wish to use your Cable Phone service, plug a compatible handset into the TELEPHONE 1 port on your modem.
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    EPC3940L barcode sticker example - WiFi details

We recommend connecting to the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.


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