Accounts & Billing

Parental safety advice

This article will provide advice and resources for parents who wish to restrict the content accessed by children online. As the digital world continues to evolve, the challenges for parents evolve with it. To help keep your children safe,…

Understanding your invoice

You can download your invoices from MyAccount. If you've never logged into MyAccount before, please see An Introduction to MyAccount.

How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to MyAccount. This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs. What you’…

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.   Your billing period begins on your anniversary date When your first…

How to update your payment details in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Change your Broadband account password in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount. If you've forgotten your password, please see How to retrieve a forgotten password.  

Additional Westnet Email Addresses

Please note: From 8 June 2022 onwards, the ability to create additional mailboxes in My Account will be temporarily unavailable. If you need to create a new mailbox, please call us on 1300 786 068 and we’ll be happy to help.   If you've…

Set up email forwarding in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.  

Understanding Charges & Payment Dates

Why was my payment taken before the due date? Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear. For same-day invoice payments, please switch your payment method to a credit…

Viewing Invoices in MyAccount

If you've never logged into MyAccount before, please see An Introduction to MyAccount.