How to Factory Reset Westnet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.

Important: A factory reset will remove all custom settings from a modem, including your internet service configuration, Netphone (VoIP) settings and any custom WiFi network names and passwords. You'll need to set up your modem again by following the instructions in its setup guide.

Select your modem

Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V Modem
VX420-G2V Modem
Sagemcom 5866 5G Modem
Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
Nokia FastMile 5G Modem
TP-Link VR1600v
TP-Link VR1600v
TG-789 Broadband Gateway TG-789 Broadband Gateway
Cable Gateway Pro CG3000
Cable Gateway Pro (CG3000)
Cable Gateway Pro (CG2200)
Cable Gateway Pro (CG2200)
Cable Gateway Pro (EPC3940L) Cable Gateway Pro (EPC3940L)

Note: If your modem is not listed here, please refer to our Legacy Resources page.

 

Smart Modem Gateway (VX420-G2H)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
  3. Select Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
     
    Smart Modem Gateway factory reset

     
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following the instructions in its setup guide.
  8. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
  2. While the modem is turned on, find the RESET button on the back of your modem.
     
    Smart Modem Gateway RESET button

     
  3. Using a pen or paper clip, hold down the reset button for 5 seconds ONLY then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

VX220-G2V Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
  2. Log in with the unique default password found on your modem's barcode sticker, or use your custom password.
    VX220-G2V Modem barcode sticker - default password
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes
    VX220-G2V Modem settings - Factory Reset
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the side of your modem. 
    VX220-G2V Modem RESET button
  3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

VX420-G2V Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes
    VX420-G2V Modem factory reset settings
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the back of your modem. 
    VX420-G2V Modem RESET button
  3. Using a pen or paperclip, hold the RESET button for 10 seconds then release the button. All lights will flash once and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Sagemcom 5866 5G Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
  2. Log in with the default username “admin” and the unique default password on your modem's barcode sticker, or use your custom credentials.
    Sagemcom barcode sticker example
  3. Select My Sagemcom Box.
  4. Select Maintenance.
  5. On the "Resets" page, you have two options:

    A) Select Semi-reset to reset everything except custom WiFi settings; OR
    B) Select Reset for a full factory reset.
    Sagemcom 5866 - Resets
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the back of your modem. You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
    Sagemcom 5866 RESET button
  3. Using a pen or paperclip, hold the RESET button for 5-8 seconds then release the button. All lights will turn off and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Nokia FastMile 5G Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.254
  2. Log in with the default username “userAdmin” and the unique default password on your modem's barcode sticker, or use your custom password.
    Nokia 5G Modem barcode sticker - Login details
  3. Select Maintenance.
  4. Select Factory Default, then hit the FACTORY DEFAULT button.
    Nokia 5G Modem GUI - Factory Default reset
  5. Select Ok to confirm.
    Nokia 5G Modem GUI - Factory Default confirm
  6. Wait for the factory reset to complete. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or WiFi devices before attempting to get online.

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.254.
  2. While the modem is turned on, find the RESET button on the back of your modem.
    Nokia 5G Modem Reset button
  3. Using a pen or paperclip, hold the RESET button for 10-12 seconds then release the button. The centre LED will flash red and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TP-Link VR1600v

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
     
    TP-Link VR1600v soft reset button example

     
  6. Wait for the factory reset to complete; you'll see a progress meter on-screen. After the factory reset, your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the reset button on the back of your modem. It's located above the power button.
     
    TP-Link VR1600v hard reset button example

     
  3. Using a pen or paperclip, hold the reset button for 6 to 8 seconds ONLY then release the button. All lights will briefly illuminate and then the modem will reboot with factory default settings.
  4. Wait for the modem to finish rebooting; this may take several minutes.
  5. Set up your modem again by following its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

TG-789 Broadband Gateway

Via modem settings (Recommended)

  1. Open your web browser and go to http://10.1.1.1
  2. Log in with the default password - on the TG-1, this is “admin”. On the TG-789, this is a unique password printed on the sticker on the base of the modem next to "Password".
     
    If you have changed the password from the default, use your custom password instead.
  3. Click the Gateway panel on the dashboard.
     
    TG-789 Broadband Gateway settings example

     
  4. Scroll down slightly. Next to Factory Defaults, click the Reset button.
     
    TG-789 Broadband Gateway soft reset button example

     
  5. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
  6. After the reboot, refresh your web browser and log back in to your modem settings with the default password “admin”. If you had a custom password, the factory reset would have returned it to the default "admin".
  7. Set up your modem again by following the instructions in its setup guide.
  8. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://10.1.1.1
  2. While the modem is turned on, find the reset button on the back of your modem.
    TG-789 Broadband Gateway hard reset button example

     
  3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.

    Warning: If you hold the button for 30 seconds or longer, the modem will become unresponsive as this has put it in "bootp" mode for a firmware upgrade. Turn your modem off and then on again to exit bootp mode and then try again, holding the button for only 6-8 seconds.
     
  4. Wait for the factory reset to complete; this usually takes 2-7 minutes. After the factory reset, your modem will reboot.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG3000)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
    Cable Gateway Pro CG3000 barcode sticker - Login details
  3. Select Management.
  4. Select Restore Default Settings, then confirm. 
    Cable Gateway Pro CG3000 - Factory reset
  5. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot.
  6. Set up your modem again by following the instructions in its setup guide.
  7. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
    Cable Gateway Pro CG3000 - Reset button
  3. Using a pen or paper clip, hold down the RESET button for 5-6 seconds only.
  4. The US, DS and ONLINE lights will flash and your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (CG2200)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "admin". If these defaults don't work for you, try leaving both fields blank.

    If you have changed the username and/or password from the default, use your custom login details instead.
     
  3. Select Management in the top menu bar.
  4. Select Security.
  5. Set Restore Factory Defaults to Yes, then click Apply.
     
    Cable Gateway Pro CG2200 factory reset

     
  6. A popup message will appear; select OK to continue.
  7. Wait for the factory reset to complete; this may take several minutes. After the factory reset, the device will reboot
  8. Log back in to your modem settings with the default username, "admin" and default password, “admin”. If you had custom login details, the factory reset would have returned them to the defaults.
  9. Set up your modem again by following the instructions in its setup guide.
  10. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
     
    Cable Gateway Pro CG2200 reset button

     
  3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
  4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 

Cable Gateway Pro (EPC3940L)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.
     
    If you have changed the username and/or password from the default, use your custom login details instead.
  3. Select Advanced from the top menu bar.
     
    Cable Gateway Pro settings example

     
  4. Select Administration > Backup/Restore Settings.
     
    Cable Gateway Pro settings example

     
  5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
     
    Cable Gateway Pro soft reset button example

     
  6. Wait for the factory reset to complete; this may take several minutes. After the factory reset, you'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
  7. Log back in to your modem settings with the default username, "admin" and default password, “password”. If you had custom login details, the factory reset would have returned them to the defaults.
  8. Set up your modem again by following the instructions in its setup guide.
  9. We recommend that you restart any computers or WiFi devices before attempting to get online.
     

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back of your modem.
     
    Cable Gateway Pro hard reset button example

     
  3. Using a pen or paper clip, hold down the reset button for 6-8 seconds only.
  4. Most lights will flash and then your modem will factory reset, then reboot. The entire process may take several minutes.
  5. Set up your modem again by following the instructions in its setup guide.
  6. We recommend that you restart any computers or WiFi devices before attempting to get online.

 


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