How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to MyAccount.

This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs.

What you’ll need: usernames and passwords of at least two accounts you'd like to link.

  1. Log in to MyAccount.
     
    MyAccount link account 1
  2. Select Linked Accounts on the left panel. The option to Link Another Account will appear.
     
    MyAccount link account 2
  3. Enter the Username and Password of the account you want to link, then select Link Account. There is no need to enter '@westnet.com.au' after your Username.
     
    MyAccount link account 3
  4. A confirmation message will display once linking is successful, and the linked account will be shown. You’ll also receive a text message and email as confirmation.

    Note: If you are linking a Westnet Mobile service that’s eligible for a bundle offer, your email confirmation about changes to your Mobile service may take up to 1 business day.
     
    MyAccount link account 4
  5. (Optional) Click Link Another Account or repeat the steps if you have more accounts to link.
     
  6. You can check your linked accounts in MyAccount by selecting Linked Accounts on the left panel.
     
    MyAccount link account 5

 

Please note: Account Linking is not available for services in legacy billing systems.


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