Understanding your invoice

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This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

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You can download your invoices from MyAccount. If you've never logged in to MyAccount before, please see An Introduction to MyAccount.

  1. Your Account Number and Invoice Number are displayed here.
    wn Invoice Account Details
    You can use these as a reference if you need to contact us.
  2. Your Opening BalanceBill Amount and total Amount Due give a top line view of charges incurred and owing.
    wn Invoice Account Balance
  3. Your Payment Due Date is the date on which payment must be made.
    wn Invoice Due Date
    Note - Direct debit payments may be taken up to 3 working days prior to this.
  4. Your Account Summary displays a summary of the charges for each type of service you have.
    wn Invoice Account Summary
  5. Any payments you've made manually since your last invoice are shown here.
    wn Invoice Payments Received
  6. This section displays any adjustments made to your previous invoice.
    wn Invoice Adjustments
  7. Invoice charge details gives you a more detailed breakdown of charges.
    wn Invoice New Charges
  8. This includes the period any charges cover. Westnet services are billed monthly in advance - so a September invoice will include charges for October.
    wn Invoice New Charge Period
  9. Any pro-rated charges are for part of the month only.

    For example, this can happen if you change plans partway through the month.
  10. Zero cost services such as mailboxes appear with no charges.
    wn Invoice Zero Charge
  11. Excess usage charges such as PAYG calls will always be displayed, if applicable.

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