Phone & Mobile

Mobile Broadband service closure FAQ

All Westnet mobile services stopped using the Optus network by 30 June 2022. This change also impacted customers on Mobile Broadband plans which used the Optus network, which were removed from sale on 13 October 2015. What happens if I…

Piix service closure FAQ

The Westnet Piix digital photo frame was discontinued on 30 June 2022 We no longer provide customer communications, technical support, or product updates for the Piix digital photo frames. We recommend moving to a supported digital photo…

Accessing WiFi Calling on your Device

This article will explain what WiFi Calling is and how you can use it with your Westnet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

NBN Phone and Netphone features guide

If you've never logged into MyAccount before, please see An Introduction to MyAccount. Cost information Standard features are included with your VoIP service, but please note that standard call costs apply when any call forwarding…

NBN Phone for NBN HFC and FTTC Features Guide

This service does not have a voice mail feature. If you've never logged into MyAccount before, please see An Introduction to MyAccount. Select one of the links below to jump to a query:

Checking your mobile usage in MyAccount

Log in to MyAccount. Select Mobile Usage. Your mobile data usage for the current billing cycle will be shown by default.

NBN Fibre Phone Features

This product is only available to select customers as of 23 August 2017. If you've never logged into MyAccount before, please see An Introduction to MyAccount. Select one of the links below to jump to a query:

NBN Fibre Phone Features

If you've never logged into MyAccount before, please see An Introduction to MyAccount. These phone services do not have a voice mail feature. Select one of the links below to jump to a query:

High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…

Visual Voicemail for iPhones

Note: Visual Voice mail is a feature exclusive to iPhones.