Westnet Email Settings
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Recommended Westnet email settings
Incoming
- Protocol: IMAP
- Username: Your Westnet email address
- Password: Your Westnet email address password (forgot password?)
- Mail server: mail.westnet.com.au
- Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
- Authentication: Enabled/password
Outgoing
- Require sign in: Yes
- Username: Your Westnet email address
- Password: Your Westnet email address password (forgot password?)
- SMTP server: mail.westnet.com.au
- Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
- Authentication: Enabled/password
Note for Mac Mail users: If you see a pop-up advising “Mail can’t verify the identity of the server “mail.westnet.com.au”, select “Always trust “*.westnet.com.au” when connecting to “mail.westnet.com.au”, then Continue.
Mailbox Size Limit
Mailbox quota for standard Westnet email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.
In order to avoid the accumulation of wasted files on the Westnet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time.
The following table lists the current message deletion policy that is applied on the mail server:
| Email location | Time the email is kept |
| Inbox | Unread email is deleted after 12 months. Read email is never purged. |
| Trash, Junk, Spam, Unwanted | All email in folders named Trash, Junk, Spam or Unwanted is deleted after 1 month. |
| Held Messages (Spam System) | All emails are deleted after 2 weeks. |
| Other Folders | Email is never deleted from any other folders. |
Port settings
TLS/SSL Encrypted ports
Newer devices may feature STARTTLS instead of SSL.
| Port type | Port number to use | Enable TLS/SSL? | Requires Authentication? |
| Incoming (POP) | 995 | Yes | Yes, username and password |
| Incoming (IMAP) - Recommended | 993 (or 143 for STARTTLS) | Yes | Yes, username and password |
| Outgoing (SMTP) | 465 | Yes | Yes, username and password |
| Outgoing (SMTP roaming server) | 587* | Yes | Yes, username and password |
Unencrypted ports
These settings don't use encryption, but they can be useful during email troubleshooting.
| Port type | Port number to use | Enable TLS/SSL? | Requires Authentication? |
| Incoming (POP) | 110 | No | Yes, username and password |
| Incoming (IMAP) | 143 | No | Yes, username and password |
| Outgoing (SMTP) | 25 | No | Yes, username and password |
| Outgoing (SMTP roaming server) | 587 | No | Yes, username and password |