Troubleshooting Fetch No Subscription Channels
- Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
- Ensure that your internet connection is online. Fetch requires working internet to operate. You should always troubleshoot internet services before Fetch issues.
- If you see a "Please subscribe" message when you try to view a premium channel, you or another member of your household may have unsubscribed from the relevant channel pack.
- You can manage your subscriptions through the set top box menu by selecting Manage > Subscriptions.
- Open the Fetch menu. You should see a "No Internet Connection" message. If you do not see this message but you can't view Fetch premium channels, please call us on 1300 701 006 for assistance.
- Ensure your Fetch set top box is properly connected to your modem:
- WiFi: Confirm WiFi password is correct and your modem's WiFi is enabled.
- Ethernet cable: Confirm cable is plugged in securely and not damaged.
- Power Line Adapter: Confirm units are plugged directly into an electrical socket instead of a power board or double adapter.
- Wireless Bridge: Confirm units are paired successfully.
- Attempt to view a Fetch channel.
- Turn off the electrical outlets for both devices and leave them off for at least 60 seconds.
- Turn both outlets back on and wait for the box and modem lights to settle.
- Attempt to view a Fetch channel.
- Call us on 1300 701 006 for further assistance.
Appendix - Modem compatibility
Your modem must support IPTV in order for Fetch to work. If you have a third party modem, please visit the manufacturer's website for information about its features.