Troubleshooting WiFi Network for No Connection

  1. Confirm that WiFi is not disabled on your device. Some laptops have a switch or button to turn WiFi ability on or off. Smartphones and tablets will have this switch located in the “WiFi” or “Connections” section of their settings.
    iPhone WiFi settings example
  2. Confirm that WiFi is not disabled on your modem. Some modems also have a button to quickly turn WiFi broadcasting on/off.
    TP-Link VR1600v WiFi button
    TG-789 WiFi button
  3. Ensure you have the correct password to connect to your WiFi network. The default WiFi network name (SSID) and password can be found on the modem's barcode sticke, e.g:
    Modem sticker example - WiFi details

    Note: If you have a Westnet Huawei 532d modem, the default WiFi password will change to "a1b2c3d4e5" after factory resetting.
  4. If your WiFi network isn't showing up on your device, or you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings on modems supplied by Westnet.

    Note: If you have a third party modem, please check the manufacturer's website for support information.
  5. Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
  6. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  7. If possible, try connecting to the WiFi using a different device. If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter. If you suspect this is the case, seek replacement or repair.
  8. Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter.
  9. Call us on 1300 786 068 for further assistance with a Westnet modem. If you have a non-Westnet supplied modem, please refer to the manufacturer's website.

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