Troubleshooting WiFi Network for No Connection
- Confirm that WiFi is not disabled on your device. Some laptops have a switch or button to turn WiFi ability on or off. Smartphones and tablets will have this switch located in the “WiFi” or “Connections” section of their settings.
- Confirm that WiFi is not disabled on your modem. Some modems also have a button to quickly turn WiFi broadcasting on/off.
- Ensure you have the correct password to connect to your WiFi network. The default WiFi network name (SSID) and password can be found on the modem's barcode sticke, e.g:
Note: If you have a Westnet Huawei 532d modem, the default WiFi password will change to "a1b2c3d4e5" after factory resetting.
- If your WiFi network isn't showing up on your device, or you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings on modems supplied by Westnet.
Note: If you have a third party modem, please check the manufacturer's website for support information.
- Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
- If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
- If possible, try connecting to the WiFi using a different device. If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter. If you suspect this is the case, seek replacement or repair.
- Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter.
- Call us on 1300 786 068 for further assistance with a Westnet modem. If you have a non-Westnet supplied modem, please refer to the manufacturer's website.