Westnet invoice explainer

Invoice Summary

The first page of your invoice contains a summary of your charges and several other key elements.


Invoice summary

1) Invoice & account numbers

Your invoice and account number can be used when referencing your account.

2) Due Date

This box shows the all important due date for your invoice. This is the date that your payment must be received by iiNet. Credit card payments will be taken on this date. Direct Debit payments are taken up to 3 working days prior to this date to ensure that the payment from your bank is processed by this due date.

3) Regular invoice charges

The Opening Balance is typically payable now. Charges in this are unpaid from a previous invoice. Payment for the amount of the current bill is due 28 days after issue.

4) Payment taken

The date shown will be when your nominated bank account or credit card, is to be debited for the amount due

5) Account summary

Shows your spend for each service you have with us. A detailed breakdown is featured in the Invoice Charge Details.



Invoice Charge Details

Subsequent pages of your invoice contain detailed information about your charges.


Invoice charge details

1) New Charges

Charges are clearly listed under the service along with the billing period. The first time you’re charged for an active service or if you change plans, you may notice more than one change for different billing periods. This is to make sure that your service is billed up to one full billing period in advance.

2) Service without charges

Some services are included at no extra cost, such as your Mailbox. These services will be listed on your invoice but they won’t be accompanied by any charges.

3) Usage charges

Some services have excess usage charges, such as when you make calls outside of your plan’s included value on a Phone service. These usage charges are billed for the previous month and you’ll find them totaled here. You can view your call records in MyAccount.

4) Prorated charges

If you spot “prorated” next to any of your charges, it means the charge is for part of a billing period instead of a full month. This may be necessary when you first activate a service, or if you change plans partway through the billing period.


Invoice Payments & Adjustments


Invoice payments and adjustments

1) Payments received since the last invoice

If you’ve made any payments since the issuing of your last invoice, such as a one-off payment through MyAccount, they’ll be listed here.

2) Adjustments to Previous Invoice

If any credits have been applied to your account as a result of changing plans or service downtime, they’ll be listed in this section.


Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service.

For more information about invoice alignments, see Understanding Invoice Alignments.


Your First Invoice

Your first invoice will contain some unique charges.


First invoice example

1) Immediate payment

Unlike subsequent invoices, payment for your very first invoice is taken immediately from your nominated bank account or credit card. As such, your first invoice will not show a due date.

2) Upfront charges

A breakdown of your initial charges will be listed in this section. They typically include any applicable setup fees, hardware purchases and delivery fees, plus a prepayment for your service(s).

3) Pre-payment

Once you place your order, one month of service charges will be credited back to your account and your service will be billed from the day of activation up to one full billing period in advance. The credit from your prepayment will go towards these charges on your next invoice.

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