What happens if I cannot pay my invoice on time?
In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the payment date.
However, if the payment failed due to changed or expired credit card or bank account details, you should update your payment details in MyAccount at your earliest opportunity, then make a manual payment for your current invoice.
A manual payment must be made within 7 days to avoid suspension of broadband services.
- We recommend that you make a one-off payment with a credit card in MyAccount.
- Alternatively, call 1300 786 068 to make a credit card payment over the phone via secure IVR.
- Other payment methods are listed on your invoice.
If you are having difficulty making regular payments, please refer to our Financial Hardship Policy.